Westport Property - Dundee

What Does a Property Management Company Do?

5 May 2024

In the world of property investment, choosing whether or not to hire a property management company is an important choice for investors. It can sometimes get confusing to the property owners. To help guide your decision, it’s essential to grasp the role, duties, and benefits of property management companies. Understanding what a property management company does, its main tasks, and its benefits can significantly help a property owner make a well-informed decision.

In the growing real estate industry, some investors wouldn’t consider investing without the right property management company, while others struggle to break free from the mindset of doing it themselves.

A property management company oversees a rental property on behalf of the landlord. This includes collecting rent from tenants, taking responsibility for day-to-day repairs, and managing the overall maintenance of the property. While there is a cost associated with hiring a property management company, it is considered an investment. This investment is well worth the price, as it can significantly increase the chances of the property investment yielding the expected return.

Understanding the Role of Property Management Companies

Property management companies serve as intermediaries between property owners and tenants, facilitating smooth interactions and ensuring efficient property management. While hiring a property management company does come with additional costs, it’s best viewed as an investment rather than a mere expense. A reputable property management company has the potential to quickly yield returns exceeding the initial investment. Their primary goal is to protect the interests of property owners while enhancing the overall experience for tenants. Now, let’s delve into the responsibilities of a property management company:

1. Tenant Acquisition and Screening

One of the fundamental responsibilities of property management companies is to attract suitable tenants for vacant properties. This involves providing efficient and effective marketing and agency services.

A good management company will also check things like credit scores, rent payment history, and background checks to ensure that the tenant will be reliable and take care of the property.

2. Lease Management:

Property management companies take care of all aspects of leasing, ensuring everything is legal and compliant with current regulations. RICS-regulated Property Managers stay updated on industry rules and regulations to ensure landlords and properties meet all necessary requirements. Additionally, they negotiate terms that benefit both landlords and tenants, manage lease renewals, and handle rent collection and adjustments.

3. Property Maintenance and Repairs

Maintaining a property requires proper attention from the landlord. However, if you’re busy, on holiday, or occupied with other tasks, property management companies can step in to assist. They are responsible for both routine repairs and responding to emergency maintenance requests. When issues arise in your property, such as appliance breakdowns or malfunctions, these companies have access to a network of qualified tradespeople ready to tackle any problems. They handle communication with tenants to schedule repairs at convenient times. 

4. Financial Management

Property management companies play a crucial role in efficiently managing property finances. Efficient financial management is essential for property owners to maximise their investment returns. These companies handle various aspects of property accounting, including tracking income and expenses, maintaining accurate records, and providing detailed financial statements to property owners. Their responsibilities ensure that all financial aspects of the property are managed efficiently and accurately.

5. Tenant Relations and Customer Service

Establishing positive relationships with tenants is essential for tenant retention and satisfaction. Property management companies serve as the point of contact for tenants, addressing their questions, inquiries, and maintenance requests promptly and professionally. Exceptional customer service helps enhance tenant loyalty and foster a sense of community within properties.

6. Legal Compliance

Property management companies play a crucial role in navigating the legal complexities of the real estate industry. They stay up-to-date with the latest laws and regulations governing property management, ensuring compliance. Whether it’s =housing laws or eviction procedures, they offer expert guidance to minimise legal risks for property owners. Additionally, property management companies can advise on safety regulations, arrange necessary checks for compliance, and coordinate any required work identified during inspections.

Types of Properties Managed By Property Management Companies 

Not every property management company manages every type of property. Some companies specialise in providing management for a certain type of property. The different types of property management are given below:

1. Commercial Properties

Some property management companies manage commercial properties such as office buildings, or retail spaces. Property management companies also manage Industrial Properties, such as warehouses, light manufacturing factories, and heavy manufacturing facilities. 

Service may include

  • Tenant relations
  • Lease negotiations
  • Property maintenance
  • finance reporting

2. Residential Properties

Residential property managers are hired to manage rental properties, where they manage the rental process. They manage the following types of residential properties: single-family homes, flats, family homes, and student accommodation.

Servicer may include 

  • Finding tenants
  • Collecting rent
  • Handling maintenance requests
  • Conducting property inspections

Who Needs a Property Management Company? 

Busy landlords with demanding schedules, investors juggling multiple properties, and newcomers to the rental market seeking guidance all find value in property management companies. These individuals, often aiming for passive income, appreciate the hands-off approach these firms offer as they lack the time to manage properties effectively. With responsibilities ranging from maintenance to legal compliance, property ownership demands dedicated attention. Property management companies specialise in handling these tasks, allowing owners to prioritise other commitments. This investment not only provides peace of mind but also frees up time for family, business, and personal pursuits, with experienced professionals overseeing property affairs. Ultimately, partnering with a property management company proves advantageous, especially for those looking to expand their investment portfolio, as the benefits typically outweigh the costs.

Also Read: What Can I Do If My Tenant Stops Paying Rent?

What Does a Good Property Management Company Offer?

A reputable property management company provides a comprehensive array of services to ensure the smooth operation and maintenance of rental properties. Firstly, they excel in tenant management, handling everything from advertising vacancies and screening potential tenants to lease signing and rent collection. Effective communication and conflict resolution with tenants are also key aspects of their role. Additionally, they oversee property maintenance, scheduling regular inspections, coordinating repairs, and ensuring compliance with safety regulations. Financial management is another crucial facet, encompassing budgeting, accounting, and financial reporting to property owners.

A good property management company also stays updated on local rental market trends to optimise rental rates and minimise vacancies. Overall, their goal is to alleviate the burdens of property ownership while maximising returns for their clients.


Ready to experience the journey to stress-free property ownership with expert property management? From tenant screening to financial management, our comprehensive services ensure your investment thrives. Contact Westport Property today to learn how we can optimise your rental property investment and ensure its success for years to come.

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Author Image
  • Adam Hutcheson
  • Meet Adam, a proud native of Dundee with over 20 years of extensive experience in the local property market. Following his tenure with national chartered surveying firms, he founded Westport Property in 2012. Specialising in all aspects of residential and commercial property, Adam holds full MRICS membership with the Royal Institution of Chartered Surveyors, alongside a CIH Level 3 certificate in Housing Practice.