Westport Property - Dundee

Make a Maintenance request

Make a Maintenance request

Timely reporting of maintenance issues and repairs is better for everyone. As soon as you know there’s a problem please report the issue by selecting an information box. If you still want to report the issue please complete the form and we will be in touch with you as soon as possible.

Maintenance Issues FAQ’s

What to do if you smell Gas?

If you have a gas leak or you can smell gas you must immediately…

If you have a gas leak or you can smell gas you must immediately evacuate the property and then contact National Grid Gas Emergency Service on 0800 111 999. This is classified as an emergency and it must be reported to Westport Property by telephone as soon as possible.

No electricity?

Have you paid your electricity bill?..

Have you paid your electricity bill? If there is no credit in your meter (if using a pre-pay meter) or you have any unpaid bills/ failure to pay for connection; you must either top up your key meter or contact your electricity supplier and make a payment. Do your neighbours properties have power? If your neighbours also do not have power or the street lights are out it is likely there is a fault out with the premises. You must telephone the electricity board to check that the loss of power is not because of a general power cut or that the power has not been disconnected while works are happening nearby. Call 0800 300999 You can also check for live power cut updates by checking this website: https://www.ssepd.co.uk/Powertrack/ Have you checked your fuse board? If any of your switches have tripped or your fuses have blown, it’s likely that the issue is within your property. If the trip switch is on, turn the switch off and on again. Sometimes a safety feature can activate, and this will re-set it. If the trip switch is off, try to switch the trip back on. If it stays on but you still have no supply, check that the main switch on the fuse box is on. If the trip switch trips immediately, then you have a fault with your wiring, an appliance or the fuse box. Contact Westport Property to report this fault. If the loss of power is not due to one of those factors then you must contact us by telephone.

Roof Leak?

Generally roof leaks cannot be repaired while it is still raining and…

Generally roof leaks cannot be repaired while it is still raining and the best course of action is to contain the leak as best possible until a contractor can visit. Try catch all water in buckets to avoid damaging the property and its contents. This will also prevent the leak travelling to any properties below you. If the leak is coming from the above or adjacent property, you must try to contact those occupants immediately. Ask for a name and contact number so you can pass this on when reporting the issue. This is classified as an emergency and it must be reported by to Westport Property by telephone as soon as possible.

Leak coming from property above?

You should contact the residents in the property above and ensure…

You should contact the residents in the property above and ensure that the water in their property is switched off immediately. If the leak cannot be contained and/or it is causing damage to your property (especially if it is penetrating into an electrical fitting) it is classified as an emergency and it must be reported to Westport Property by telephone as soon as possible. Ask for a name and contact number of the occupants above so you can pass this on when reporting the issue.

Leaking into a property below?

If a leak is reported to you from the residents of a property below…

If a leak is reported to you from the residents of a property below you must switch off the water in your property immediately using the water stopcock in your property. Leave the occupants below with Westport Property contact details but they must contact their landlord to report the issue also.

Heating not working?

If you have a gas boiler please check whether the boiler is turned…

If you have a gas boiler please check whether the boiler is turned on and the pressure is topped up. If the boiler cannot be turned on or if there is no hot water after the boiler has been turned on and enough time has passed to heat the water then report the issue to Westport Property. If you have electric heating check the heater is switched on and if any of your fuses have tripped. If reporting an issue please include the appliance make, model and serial number (if possible). Please also provide an outline of the problem and describe any warning lights or unusual sounds. Including a photograph with your e-mail will also help us process the problem.

Smoke/CO alarm beeping?

Smoke alarms and carbon monoxide alarms will generally be mains…

Smoke alarms and carbon monoxide alarms will generally be mains powered with a battery powered back up. If your alarm is not functioning correctly please check that whether the batteries require replacement before reporting your issue.

Broken Appliances

So that your problem is dealt with as quickly as possible please…

So that your problem is dealt with as quickly as possible please provide us with as many of the details as possible for the affected appliance. Please include the appliance make, model and serial number (if possible). Please also provide an outline of the problem and describe any warning lights or unusual sounds. Including a photograph with your e-mail will also help us process the problem.

Lights not working?

The replacement of light bulbs is the occupier’s responsibility…

The replacement of light bulbs is the occupier’s responsibility. You should replace light bulbs as necessary. If the light fitting is difficult to access we can assist you in replacing the fitting however there may be a charge for this service. If contacting our office please explain what the problem is and item(s) affected in as much detail as possible. e.g type and size of bulb, screw cap/bayonet cap, standard, compact, LED, halogen etc. Including a photograph with your e-mail will also help us process the problem.

Shower not working?

Is the shower electric or mains connected?…

Is the shower electric or mains connected? If your electric shower is not switching on – check the fuse board to ensure the fuse has not tripped. Next check that the shower is switched on at the isolator- this is often a pull chord or red switch which disconnects the power supply to the shower and will be found either in the shower room or on an adjacent wall. If mains connected – check your boiler or hot water tank is switched on If the above do not cover your problem please contact our office. So that your problem is dealt with as quickly as possible please provide us with as many of the details as possible for the affected appliance. Please include the appliance make, model and serial number (if possible). Please also provide an outline of the problem and describe any warning lights or unusual sounds.

Lost Keys?

If you cannot gain access to the property or the property is not…

If you cannot gain access to the property or the property is not secure this is an emergency and must be reported to us by telephone. If we need to visit your property out of hours a call out charge may be due.

Faulty WC

If your toilet is not flushing, is blocked? If it is blocked…

If your toilet is not flushing, is blocked please use a plunger to clear any blockage. If you are unable to clear the blockage please contact Westport property by filling out this form.

Occasionally maintenance issues will occur outside of office hours.

If you experience a problem such as a serious escape of water, fire, theft, if you are locked out, or experiencing other urgent issues, then please call our 24hr Emergency Line on 07535 835535.

In addition to our 24hr Emergency Line we have a team of 24 hr outside contractors who can also attend if the matter is an emergency:

Locksmith – Please phone KC Locksmiths on 07812 967 874 / 07840 128 282  (Please note that callout charges apply if you have locked yourself out of your property.)

Plumber or Gas Safety Engineer – Please phone APH on 07394 924 843 / 07951 782 285

Electrician – Please phone C M Sturrock Electrical on 01382 933506

Fire or Intruder Alarm – Please phone Electroguard on 0844 335 2046

Joiner – Please phone Roan Ltd on 07730 537 827

Please note that these contacts should only be used for genuine emergencies.