Common Questions About Residential & Student Property

Renter’s insurance isn’t a legal requirement, but it’s strongly advised. While your landlord is responsible for insuring the property, renters’ insurance protects your personal belongings against risks like theft, fire, and water damage. The landlord’s insurance only protects the building, not your items. Having your own cover adds an extra layer of security.

If you notice any issues with the property when you move in, let your landlord or letting agent know immediately. Scottish law requires landlords to keep the property in a good state under the Repairing Standard. This includes plumbing, heating, appliances, and electrics. Reporting ensures quicker repairs and protects your rights.

Yes, but you must first get your landlord’s written approval. Adding a roommate may require changes to your tenancy agreement. Landlords often need to verify the new person before allowing them to move in. It helps protect everyone’s rights during the tenancy.

No, you can’t access the property legally until your lease starts. Delivering packages early can create confusion or issues if someone else still lives there. Always ask your landlord or letting agent before arranging deliveries. They may be able to help or offer alternatives.

Yes, under a Private Residential Tenancy (PRT) in Scotland, you can end your tenancy early at any time by giving your landlord at least 28 days’ written notice. This applies even if you signed for a specific period, as PRTs are open-ended. If your tenancy agreement includes unique terms about early termination, check those details or contact us for clarification. Always confirm the notice process in writing to avoid disputes.

No, you don’t need to be there unless you want to be. Your landlord must give at least 24 hours’ notice before entering, except in emergencies. You can choose to be present if it makes you more comfortable. Some tenants prefer to be around for larger repairs.

If you need to change the rent payment date to match your pay schedule or for other reasons, you should ask your landlord or letting agent if they’re willing to accommodate the change. They don’t have to agree, but it’s always worth asking, especially if your financial situation requires it. Any agreement to change the rent date should be documented in writing to avoid confusion later.

Yes, tenants are usually responsible for council tax in Scotland. However, students and certain other groups may be exempt or get a discount. It’s important to check with your local council to see what applies to you. Your tenancy agreement may also provide guidance.

Yes, but only with your landlord’s permission. Even small changes like painting or hanging heavy frames can damage the property. Get approval in writing, and agree on how things should be returned to their original state. Without permission, you may be charged when moving out.

Yes, but only if the landlord agrees. In Scotland, landlords can’t unreasonably refuse pets, but they can apply conditions. These might include extra cleaning or no damage policies. Always get permission in writing before bringing a pet home.

If you lose your key or lock yourself out, the responsibility usually falls on you to cover the cost of replacing the key or unlocking the door. Check your tenancy agreement for specific details, as some landlords may provide assistance or charge a small fee for lockouts. It’s always a good idea to keep a spare key with a trusted friend or family member just in case.

No, landlords in Scotland can’t charge a holding deposit. You only pay a refundable tenancy deposit, capped at two months’ rent. This deposit must go into an approved deposit protection scheme. Any upfront holding fees are illegal under Scottish law

A PRT is the most common tenancy type in Scotland. It gives tenants the right to stay as long as they want, with only 28 days’ notice needed to leave. Rent increases are limited to once a year with 3 months’ notice. It offers flexible and secure renting.

You must pay rent on time, look after the property, and report any issues. You’re also expected to avoid causing damage or disturbing neighbours. The full list of duties is in your tenancy agreement. Following these helps protect your deposit and tenancy rights.

You should get your deposit back within 30 working days after moving out. Deductions can be made for unpaid rent, damage, or cleaning if justified. The deposit must be held in a government-approved scheme. You can challenge unfair deductions through dispute resolution.

You can submit a maintenance request through our website form or by contacting our team directly. For non-urgent issues, use the designated maintenance form. In case of an emergency, always call our emergency line. We aim to respond quickly and keep you informed throughout the process.

An emergency includes situations that risk safety, cause major damage, or leave the property uninhabitable, such as no heating in winter, flooding, or gas leaks. Minor repairs like dripping taps or stuck doors don’t count. Emergency repairs must be reported immediately by phone. Our team is available 24/7 to respond to urgent issues.

Rent is due on the date specified in your tenancy agreement, usually monthly. Late payments may incur fees and affect your tenancy standing. If you’re struggling financially, contact us early to discuss options. We aim to work with tenants to avoid escalated issues.

If you think a deduction is unfair, you can challenge it through the deposit scheme, like SafeDeposits Scotland. Just send in your evidence, such as photos or receipts. Their dispute process is free, impartial, and designed to protect both sides.

With a Private Residential Tenancy (PRT), there’s no fixed end date—it just keeps going. You can leave by giving 28 days’ notice, or your landlord can end it for valid reasons and proper notice. There’s no need to “renew” it like older tenancies.