Westport Property - Dundee

What is a Letting Agent: A Complete Guide

8 May 2024

If you are a landlord wanting to rent out your property or a tenant looking for a place to live, you are likely to come across the term “letting agents.” But what exactly is a letting agent, and what does a letting agent do? This comprehensive guide will provide you with all the necessary information you need to know about letting agents.

What is a Letting Agent?

A letting agent is a professional individual or company that acts as an intermediary between landlords and tenants. The primary role of the property agents is to facilitate the rental process and ensure a smooth and efficient transaction for both parties. 

What Does a Letting Agent Do?

The service a letting agent offers depends on how involved you want to be with the property’s management. It’s a good idea to communicate with the letting agent and express your preferences thoroughly. For a landlord, choosing the right property agent is essential to avoid potential issues, as the landlord may still be held responsible for matters even if management has been delegated to a letting agent. While each letting agent is different, there are standard services that most letting agents offer:

Marketing and Advertising Properties

Letting agents are responsible for creating attractive property listings and promoting them through various online platforms, such as local channels, listing websites, and local advertising. In this social media-dominated landscape, most agents prefer online promotion, such as advertising properties on popular platforms like Facebook, Instagram, and more.

Tenant Screening and Selection

This is a common service in which the letting agent finds you a suitable tenant by conducting credit checks, employment verifications, and reference checks. This process helps minimise the risk of problematic tenants and ensures the landlord’s property is in good hands. 

Rent Collection and Management

The letting agent is responsible for collecting rent from tenants monthly and complying with legal requirements regarding the protection of the deposit. Additionally, they will chase up late payments or rent arrears, serve notices, and advise if tenants continue to refrain from paying rent. Some agents may even offer services such as conducting property inspections and coordinating repairs, ensuring a smooth and hassle-free rental experience for landlords and tenants.

Lease Agreement Preparation

Letting agents draft and prepare rental contracts that are legally valid and follow all necessary rules. These contracts outline everything about the rental, like how much rent is due, how deposits work, and other important information. It’s like a roadmap for the landlord and tenant to follow during the rental period, making sure everyone knows what to expect. 

Property Inspections and Maintenance

A good letting agent will regulatory check the rental property to make sure it’s in good condition and identify any necessary repairs or maintenance issues. They can then coordinate with contractors or service providers to address these concerns. This helps to keep the rental property safe and comfortable for tenants.

Handling Tenant Inquiries and Disputes

Letting agents serve as the main contact for tenants. If tenants have any questions or issues during their rental period, they can reach out to the letting agent for assistance. The letting agent helps to resolve any disputes that may arise during the tenancy, ensuring a smooth and peaceful renting experience for both parties.

Move-Out Procedures

At the end of the tenancy, letting agents oversee the entire process. They conduct a final inspection of the property to ensure everything is in good condition. If there are any security deposits, they assist in arranging for their return to the tenant. Additionally, they ensure that the property is prepared for the next tenant to move in seamlessly.

Also Read: What Does a Property Management Company Do?

How Letting Agents Help Landlords

1. Time-Saving: 

Letting agents save landlords time by taking care of administrative tasks, showing the property to potential tenants, and answering tenant questions.

2. Tenant Placement: 

They help landlords find good tenants by advertising the property, screening applicants to make sure they’re reliable, and guiding them through the rental process.

3. Legal Guidance: 

Letting agents offer landlords important legal advice to ensure they follow all the rules and regulations related to renting out their property.

How Letting Agents Assist Tenants

1. Property Search: 

Letting agents assist tenants in finding the right rental property that matches their preferences, budget, and desired location.

2. Expertise:

They provide valuable knowledge about the local rental market, offering advice on neighbourhoods, amenities, and current rental trends.

3. Lease Negotiation: 

Letting agents negotiate the terms of the lease, including rental prices and move-in conditions, on behalf of tenants. They ensure that the process is fair and transparent for everyone involved.

Why Use a Letting Agent?

Most landlords use letting agents simply because it simplifies their process. If the landlords have multiple properties or don’t reside in the same area, letting agents provide invaluable expertise, professionalism, and efficiency. 

Handling tenant inquiries and managing property matters can be time-consuming, especially for busy landlords. Letting agents take this burden off your shoulders, offering expert advice on legalities and current regulations whenever needed.

Whether you’re an experienced landlord with a sizable portfolio or just starting out in the property market, letting agents offer peace of mind and essential support. Their thorough understanding of legal requirements and compliance ensures your venture runs smoothly.

While managing a property yourself is an option, it requires in-depth knowledge of landlord regulations and immediate availability for tenant concerns. Letting agents equipped with qualifications and a network of reliable contacts handle these responsibilities on your behalf, making the process hassle-free and cost-effective in the long run.

Choosing The Right Letting Agent


When choosing a letting agent, it’s crucial to pick one that meets certain standards. Look for agents who are members of reputable professional bodies like the Scottish Association Landlords (SAL) and offer Client Money Protection (CMP) to safeguard your finances in case of bankruptcy.

A good letting agent stays updated on the latest legislation and regulations governing the rental sector. They should also be part of a redress scheme, ensuring that any complaints you have can be addressed through a mediator organisation with the possibility of compensation.

Ultimately, the services you require from a letting agent will depend on the size of your property portfolio, its location, and your personal preferences as a landlord. Whether you need assistance with tenant placement, rent collection, or full property management, finding the right letting agent can make all the difference in ensuring a smooth and successful rental experience.


Letting agents play an important role in facilitating smooth and efficient rental transactions for both landlords and tenants. From marketing and tenant screening to lease agreements and property maintenance, their expertise ensures that the rental process is conducted professionally and in compliance with legal requirements. Whether you’re a landlord seeking time-saving solutions or a tenant in need of expert guidance, letting agents provide invaluable support tailored to your specific needs.

At Westport Property, we understand the complexities of the rental market and strive to offer comprehensive letting management services to our clients. With our dedication to professionalism, efficiency, and client satisfaction, we aim to exceed expectations and make the rental experience seamless for landlords and tenants alike. Contact Westport Property for all your letting management needs.

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Author Image
  • Adam Hutcheson
  • Meet Adam, a proud native of Dundee with over 20 years of extensive experience in the local property market. Following his tenure with national chartered surveying firms, he founded Westport Property in 2012. Specialising in all aspects of residential and commercial property, Adam holds full MRICS membership with the Royal Institution of Chartered Surveyors, alongside a CIH Level 3 certificate in Housing Practice.